We do our best to ensure the best possible relationship between our caregivers and their clients and families.  If you don’t feel your caregiver is right for you, please notify the Senior Helpers Staff or Supervising Nurse, and if we can’t correct the problem, we will replace your current caregiver.

All of Senior Helpers’ clients are on regular weekly schedules and our caregivers depend on working to those schedules.  If there is a situation where you don’t need the caregiver to come in on her regular day, you need to let the office know at least 48 hours before the scheduled shift.  We also ask that you don’t alter the schedule (as far as canceling scheduled days) more than 1 or 2 times per month.  If you cancel the shift less than 48 hours from the scheduled shift, you may be charged for the regular shift.

We will do our best to accommodate any additional time you need.  We prefer to have your same caregiver handle any extra time that you may need.  You can first ask the caregiver if they can accommodate the schedule changes.  If they can, they will call the office and report those extra hours on her time sheet.  If they can’t accommodate the changes or you need a major schedule change, please call the office and we will get it covered for you.

No, unless you have a live-in caregiver.  You are not responsible for giving the caregiver any food or other items.  They will take care of her own meals herself.

Absolutely not.  Our caregivers are on our internal payroll and are paid through the Senior Helpers corporate account.

Our caregivers will drive our client’s vehicles when transporting the client.  The caregiver can use her own car if they are running errands for the client and the client is not driving with her.  If you don’t have a vehicle for the caregiver to drive, please call the office.

No.  If the caregiver is late or can’t make it to her scheduled shift, you are only billed for actual time that the caregiver works.

We invoice every two weeks and the invoices are due upon receipt. Simply place your check in the return envelope and return it to us.

All of our caregivers are required to submit weekly time sheets.  If you are not available to sign the time sheet, please call the office to work out a solution.

We take great pride in the quality of services provided to our clients, and we want to know if you are dissatisfied for any reason.  As part of our Continuing Quality Improvement Plan, we will keep in regular contact with our clients, their families and our caregivers to ensure satisfaction.  We document any issues and update our policies accordingly to prevent issues from occurring again.  There are a couple of ways for you to notify us:  (1) We encourage you to communicate directly with our Senior Helpers Staff or Supervising Nurse via phone, fax, letter or email; or (2) Enclosed with your Client Welcome Packet is a “Client Complaint Form” that you can fill out and send to our secure fax.  We will respond to any issues / complaints as soon as possible.  We would also encourage you to share any positive feedback you have regarding the service or caregiver – it also helps to know what we are doing right!